rbajre's Privacy Policy

About This Policy

rbajre ("we", "us", "company") is a trusted online betting and casino platform in Bangladesh. This privacy policy tells you which personal information we collect from users ("you", "user") of the rbajre.cam website and related services, the purposes for which we use it, who we share it with, and what your rights are.

By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you have any questions, please contact us directly through the contact details provided below.

1.1 Information Collected at Registration

When you create an account on rbajre, we collect the following information:

• Full name (legal name)
• Date of birth (for age verification — must be 21+)
• Valid email address
• Mobile number
• Password (stored in encrypted form, never readable in plain text)
• Preferred currency and language settings

1.2 Information for Identity Verification (KYC)

To meet regulatory and legal requirements, we may need to complete certain identity verification processes (Know Your Customer — KYC). For this purpose we may collect:

• National ID card (NID) or passport copy
• Utility bill or bank statement (as proof of address)
• Selfie or live verification photo (if required)

These documents are stored with the utmost confidentiality and used solely for identity verification purposes.

1.3 Financial Transaction Information

To process deposits and withdrawals, we collect:

• Payment method type (e.g. bKash, Nagad, Rocket, Upay, bank transfer)
• Mobile banking number or bank account details (partial — masked for security)
• Transaction amount and date and time
• Transaction reference number

We do not store full card numbers or complete bank account numbers.

1.4 Technical Information Collected Automatically

When you browse rbajre.cam, our system automatically records certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile / tablet / desktop) and operating system
• Pages visited and time spent on the site
• Referral URL (where you came from before arriving at our site)
• Cookie and session data

2.1 Providing and Operating Services

We use your information primarily to provide you with a smooth and secure betting experience. This includes:

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers (subject to eligibility)
• Storing gaming history and transaction records
• Customer support and complaint resolution

2.2 Security and Fraud Prevention

Protecting rbajre users is our top priority. We use your information to:

• Detect suspicious transactions or account activity
• Prevent money laundering and other financial crimes
• Identify multiple accounts held by the same person
• Prevent unauthorised access to your account
• Ensure platform integrity and fair play

2.3 Legal and Regulatory Compliance

In certain situations we are required by law to process or retain your information. This includes:

• Complying with legal orders from government or judicial authorities
• Ensuring age verification (21+)
• Complying with anti-money laundering (AML) regulations
• Maintaining financial records and audit trails

2.4 Service Improvement and Personalisation

We analyse usage patterns to improve our services and customise the experience to your preferences. For example:

• Recommendations based on your preferred game categories
• Improving the quality of the site's Bengali language content
• Increasing the speed and reliability of the payment process
• Evaluating the effectiveness of responsible gaming tools

2.5 Communication and Marketing

With your consent, we may contact you to:

• Send important account-related notices and updates
• Inform you of new bonuses and promotional offers (if you have consented)
• Share information related to responsible gaming
• Issue security alerts

You can opt out of marketing communications at any time — write to us by email or let us know via live chat.

3.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. rbajre uses the following types of cookies:

• Essential cookies: To keep login sessions active and maintain security
• Functional cookies: To remember your preferences (language, currency)
• Analytical cookies: To understand site usage patterns (anonymous data)
• Performance cookies: To measure page loading speed

3.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt core functions such as account login or transactions.

4.1 Who We Share Information With

rbajre never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals.
• Technology service providers: With trusted partners who provide our server infrastructure, cybersecurity, and analytics services — under strict confidentiality agreements.
• Game software providers: Minimum information required for game operation (such as user ID and session data) is shared with providers.
• Legal authorities: Where we are required to comply with court orders, legal investigations, or government regulations.

4.2 International Data Transfers

In some cases your information may be stored or processed outside Bangladesh (for example, depending on the location of our server infrastructure). For any such transfer, we ensure that applicable data protection standards are properly followed.

5.1 Technical Security

rbajre uses industry-standard security technology to keep your information safe:

• SSL/TLS encryption: All data transmitted between your browser and our servers is sent in encrypted form
• Data encryption: Sensitive information (passwords, financial data) is stored in encrypted form
• Firewall and intrusion detection: Active monitoring to prevent unauthorised access
• Regular security audits: Periodic testing to identify vulnerabilities
• Two-factor authentication (2FA): An additional layer of protection for your account

5.2 Organisational Security

Alongside technical measures, we also ensure security at the organisational level:

• Strict access controls — only authorised staff can view relevant information
• Regular data protection training for staff
• Data breach response plan
• Confidentiality agreements with third-party partners

5.3 What to Do in the Event of a Security Incident

If a data breach occurs, we will notify affected users as soon as possible and take the necessary corrective actions. The relevant account may be temporarily suspended to reduce immediate risk.

6.1 Retention Policy

We retain your data only for as long as necessary. The retention period depends on the type of data and legal requirements:

• Active account data: Full data is retained for as long as the account remains active.
• Financial transaction records: Retained for a specified period after account closure to meet legal compliance requirements.
• KYC documents: Retained for a defined period in accordance with regulatory guidelines.
• Technical logs (log files): Retained for a limited period for security analysis.
• Inactive accounts: Unnecessary data is deleted after prolonged inactivity.

7.1 Right to Access and Copy Your Data

You may request to view the personal data rbajre holds about you at any time. To fulfill this request, we will verify your identity and then provide the data within a reasonable timeframe.

7.2 Right to Correct Your Data

If any of your information is incorrect or incomplete, please contact us — we will correct it as soon as possible. You can update some information yourself through your account settings.

7.3 Request to Delete Your Data

In certain circumstances you may request that your data be deleted. Please note that some data must be retained for a specified period due to legal obligations — for example, financial records and KYC documents.

7.4 Right to Object to Processing

You may object to your data being used for marketing communications or personalisation. In such cases we will respect your preference and, where applicable, stop using your data for those purposes.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support available

We will generally respond to your request within 30 days. For complex or multiple requests it may take a little longer, and we will let you know in advance if that is the case.

8.1 Age Restriction

rbajre's services are for users aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that data has been collected from a minor, we will immediately delete that data and close the associated account.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

9.1 Liability for External Services

Our platform includes services from game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe) and payment gateways. These third parties have their own privacy policies and process data according to their own terms.

We are not responsible for the data protection practices of these third parties. We therefore recommend that you also read their privacy policies.

10.1 Notice of Changes

We may amend or update this privacy policy from time to time. When a significant change is made, we will:

• Display a clear notice on the site
• Send a notification to your registered email address
• Update the "Last Updated" date at the top of the page

Your continued use of our services after a revised policy is published will be taken as acceptance of the new policy. We recommend that you check this page periodically.

11.1 Using Data for Your Protection

We analyse your gaming activity data to identify potentially problematic behaviour and may contact you if necessary. This is done for your wellbeing, not against you.

To learn more about responsible gaming, please read our Responsible Gaming page.